LIGHT UP EVERY CELEBRATION400 RGB+White LEDs • 120+ effects
400 RGB+WHITE LEDS ✦ 120+ EFFECTS ✦ APP + REMOTE CONTROL ✦ 20 STRANDS ✦ BUILT-IN TIMER ✦ FITS TREES UP TO 7 FT ✦
MERRYBLOOM

Refund policy

Last updated: September 29, 2026

Thank you for choosing MerryBloom AuroraTree Smart Christmas Tree Lights. Please review this policy before ordering. Once an order has entered processing, we do not accept returns or issue refunds only because you changed your mind, ordered an unwanted quantity or variant, or prefer a different color, appearance, or lighting effect. Nothing in this policy limits remedies required by applicable law.

Returns we do not accept

Subject to applicable law, the following are not eligible for a change-of-mind return or refund after order processing begins:

  • A change in preference, expectations, intended décor, or intended use after the order was placed;
  • Selecting the wrong product, quantity, variant, email address, or shipping address at checkout;
  • Differences in color or brightness caused by screen calibration, room lighting, installation, settings, or the product’s normal operating characteristics;
  • Damage resulting from incorrect installation, incompatible power equipment, misuse, accidents, modification, exposure of non-water-rated components to moisture, or ordinary wear.

A working AuroraTree unit that performs as described is not defective solely because a pattern, color, brightness, or finished look differs from a customer’s personal preference.

Damaged, defective, incomplete, or incorrect items

If an item arrives physically damaged, the wrong item is delivered, a listed component is missing, or the unit has a manufacturing defect on arrival, email support@merrybloom.store within 7 days of delivery. Include your order number, a clear description, and clear photographs or video showing the item, packaging, shipping label, and issue. Keep the product and all packaging while the claim is reviewed. Do not return anything unless MerryBloom provides written instructions.

We may request reasonable troubleshooting, including confirmation that the supplied controller and a compatible power connection were used. For a verified covered issue, MerryBloom will offer a replacement, refund, or other remedy appropriate to the circumstances and applicable law. The 7-day notice period applies to our standard voluntary claims process and does not remove non-waivable consumer rights.

Optional 30-Day Warranty

If the paid 30-Day Warranty appears in the same order as the AuroraTree lights, the manufacturing-defect claim period for that purchased unit extends to 30 days from delivery. It covers verified manufacturing failure under normal use, including a faulty LED light set or controller. Contact us within that period with your order number and clear photo or video evidence.

For a confirmed covered fault, we will arrange a replacement. If replacement is unavailable or applicable law requires another remedy, we will provide the required remedy. The optional warranty applies only to the original purchaser and order. It does not cover accidental damage, incorrect setup, incompatible power sources, modification, moisture damage to components not rated for exposure, or normal wear. It does not shorten or replace legal rights that apply without it.

Shipping Protection

If purchased separately with the lights, Shipping Protection covers a shipment confirmed lost in transit or product damage caused during transit. Contact us with the order number, tracking details, shipping label, and photographs of the damaged item and packaging so we can investigate with the carrier. Shipping Protection does not cover an incorrect or incomplete address entered at checkout, refused delivery, theft after confirmed delivery, or damage occurring after delivery. Applicable delivery and consumer rights continue to apply whether or not Shipping Protection was purchased.

Order cancellation and changes

Contact us as soon as possible if you need to cancel or correct an order. Cancellation or modification can be confirmed only before fulfillment begins. Once an order is being packed, processed for dispatch, or shipped, we may be unable to cancel or edit it. Please verify the product, quantity, variant, email address, and shipping address before completing payment.

Incorrect or undeliverable addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error, but we cannot guarantee a change after fulfillment begins. If a parcel is returned as undeliverable because of an address error, additional carrier charges may be required before reshipment where permitted by law. Original shipping charges are non-refundable except where applicable law requires otherwise.

Refund timing and contact

Approved refunds are issued to the original payment method. Bank or payment-provider posting times vary and are outside MerryBloom’s control. To start a claim, email support@merrybloom.store with your order number and all requested supporting evidence. We will review the claim and provide the next steps.

MerryBloom may revise this policy for future orders. The policy version in effect when an order is placed, together with applicable law, governs that order.